Help Desk Services
Our professionals are experienced in supporting operating systems, email clients, commercial-off-the-shelf and enterprise software, and custom applications. Seamless tracking and completion of requests, incidents and problems keep a workforce that relies heavily on computer technology moving forward.
Help Desk capabilities include:
- On-site support – operation and maintenance
- Hardware and software troubleshooting
- Backup, recovery and restoration of data
- Upgrades
System Administration
Our client's computer system is tailored to the specific needs and requirements of your organization. SKGS can develop a system from the ground up and perform the necessary maintenance and upgrades to improve functionality across the enterprise. Our Senior Administrators have detailed knowledge of operating systems, hardware, software and applications. Problem solving is a core capability.
Let SKGS provide:
- Design and development
- Security
- Technical support
- Maintenance and upgrades
- Training
Network Administration
The network infrastructure is crucial to information exchange across an organization. SKGS can design, implement and support an enterprise system with cutting edge technologies and an infrastructure that will streamline your workflow.
Emphasizing:
- Security
- Subnetting strategies
- Server systems
- Teleconferencing
- Databases
- Connectivity
Telecommunications
SKGS provides our customers with the knowledge and experience to solve today's cost and complexity challenges when expanding into new markets created by the nexus of voice, video and data.
Our goal is to deliver quality telecommunications services that exceed customer expectations.
- Telecommunications planning – new, upgrades and expansions to infrastructure
- Outside-Plant Support
- Customer Services – telephone service requests and isolation and repair of telephone troubles
- Technical and administrative coordination
- Repair
- Test measurement and diagnostics equipment (TMDE)
- Cable equipment maintenance, install, de-install
- Site surveys
- Long-haul circuits for voice and data transmission